Coaching Agreement / Terms & Conditions

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client, committed to a thought-provoking and creative process that supports the Client in reaching their personal and professional potential.

Our services are intended for adults aged 18 and over.

ORDER ACCEPTANCE AND AGREEMENT START

When you place an order or complete our onboarding form, this does not automatically mean your place is confirmed. Acceptance is at our discretion, and we may decline an order where the coaching may not be the right fit, or where we are unable to deliver the service as described. If we are unable to accept your order, we will let you know and provide a full refund of anything you have paid.

Where we do accept your order, our agreement begins once we send you a welcome message confirming your place.

COACH'S COMMITMENT

As your Coach, I commit to:

Partnering with you in a thought-provoking and creative process that supports your goals, growth, and fullest potential.

Maintaining focus on your agenda during sessions, you "drive" and I support as your "co-driver".

Respecting your privacy and right to self-determination.

Keeping your information confidential and stored securely.

Working in alignment with the ethical standards of the International Coaching Federation (ICF) and the European Mentoring & Coaching Council (EMCC).

Maintaining professional boundaries and duty of care.

Referring you to other professionals where matters fall outside my scope.

CLIENT'S COMMITMENT

To benefit fully from coaching, you agree to:

Take full responsibility for your physical, mental, and emotional wellbeing, decisions, and results.

Understand that I am not liable for actions or outcomes resulting from coaching.

Communicate openly and honestly.

Commit time, energy, and focus to the process.

Attend sessions on time and provide at least 24 hours' notice for cancellations.

Acknowledge that coaching is not therapy, counselling, or medical treatment.

SESSIONS, FEES & CANCELLATIONS

Session structure, duration, and fees are agreed in advance. Payment may be made in full or via an agreed payment plan. All payments are non-refundable unless otherwise stated in writing. Payment must be made as outlined in the invoice, proposal, or checkout page. Failure to complete payment plans may result in suspension of services.

If you have any concerns about the coaching or payments made, please contact us at [email protected] so we can look into it together. Raising a chargeback or payment dispute with your card provider without first giving us the chance to resolve the matter directly is a breach of this agreement.

CANCELLATIONS AND RESCHEDULING

A minimum of 24 hours' notice is required to reschedule a session. Sessions missed without sufficient notice may be charged in full. Coaching packages must be used within the agreed timeframe unless otherwise confirmed in writing.

If you are more than 15 minutes late joining a scheduled session without letting us know, we reserve the right to treat the session as missed. The cancellation terms above will then apply.

DIGITAL PROGRAMMES, GUIDED ACTIVATIONS & SELF-PRACTICE DISCLAIMER

Throughout our work together, you may be offered access to digital materials, including self-paced courses, guided activations, meditations, visualisations, reflective exercises, or other wellbeing practices ("Digital Content"). All Digital Content is provided for educational and personal development purposes only. It is designed to support self-reflection, emotional regulation, and personal insight, but it is not therapeutic, clinical, or medical treatment, and should not be used as a substitute for professional mental health or medical care.

By choosing to engage with any Digital Content, the Client accepts full responsibility for their own wellbeing and agrees to participate at a pace and depth that feels comfortable and safe for them.

The Client understands that:

Participation in meditations, breathwork, visualisations, or guided activations is entirely voluntary.

They may stop, pause, or adapt any exercise at any time.

They are responsible for ensuring they are in an appropriate physical, emotional, and environmental state to engage in such practices safely.

RESTAFORTE LTD and the Coach are not liable for any outcomes arising from the Client's use of Digital Content outside of live sessions. If the Client has any concerns regarding their physical, mental, or emotional health, they agree to seek guidance from an appropriate healthcare professional before using the Digital Content or continuing coaching.

Access to Digital Content is granted solely for personal use and must not be shared, distributed, or reproduced without written permission.

COOLING OFF PERIOD & WAIVER (DIGITAL SERVICES)

If you are purchasing as a consumer, you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations 2013. However:

By purchasing, you expressly request immediate access to coaching services and/or Digital Content.

You acknowledge that once the service has begun or digital content has been accessed, you lose your right to cancel within the 14-day cooling-off period.

CONFIDENTIALITY & DATA PROTECTION

This coaching relationship, including all written and verbal communications, is bound by confidentiality under the ICF and EMCC Codes of Ethics. The Coach agrees not to disclose any information shared by the Client without prior written consent, except where required by law (e.g., risk of harm).

All records are securely stored in compliance with UK GDPR. The Client's personal data will only be used for the purposes of the coaching relationship and retained for as long as necessary to fulfil professional obligations. Full details of how personal data is handled can be found in our Privacy Policy.

USE OF AI TOOLS AND SESSION RECORDING

Coaching calls may be recorded locally on the Coach's own device, using local transcription software, in order to prepare accurate notes and next steps for the Client afterwards. Recordings and notes are used only for this purpose and are not shared with anyone outside RESTAFORTE LTD.

The Coach may also use AI tools, including Claude, to support the preparation of notes and follow up communications. These tools support the Coach's own admin. No automated decision about the Client is made using these tools, and they do not replace the judgement or input of the Coach.

Full details of how personal data, including AI use, is handled can be found in our Privacy Policy.

INTELLECTUAL PROPERTY

All materials provided (including Digital Content, frameworks, exercises, and resources) remain the intellectual property of RESTAFORTE LTD.

You may:

Use materials for personal use only.

You may not:

Share, reproduce, distribute, or resell any materials without written permission.

LIMITATION OF RESPONSIBILITY & NO GUARANTEE OF RESULTS

The Coach does not guarantee specific outcomes, results, or progress. Coaching is a collaborative process that supports the Client's self-directed growth; the Client remains responsible for all decisions, actions, and implementation. The Coach is not liable for any direct or indirect consequences arising from choices made by the Client during or after the coaching relationship.

The Coach is not liable for indirect, incidental, or consequential damages.

The total liability is limited to the amount you have paid for the services.

TESTIMONIALS AND RESULTS

Any testimonials, examples, or client results referenced by RESTAFORTE LTD reflect that individual's own experience. They are not intended to represent or guarantee that any other Client will achieve the same or similar results. Outcomes depend on many factors specific to each Client, including their own effort, circumstances, and engagement with the coaching process.

If you provide us with a testimonial, review, or similar feedback, you agree that we may use it, in full or in part, on our website, social media, or in marketing materials. You can withdraw this consent at any time by emailing [email protected].

USE OF YOUR IMAGE

During group sessions or events, your image, name, or voice may appear in photographs, screenshots, or recordings used for marketing purposes. By taking part, you consent to this use. If you would prefer not to be included, please let us know in advance and we will do our best to accommodate this.

EVENTS OUTSIDE OUR CONTROL

Occasionally, something outside our reasonable control may delay or prevent a session going ahead as planned. This can include illness, technical failure, extreme weather, or similar circumstances affecting either party.

If this happens, we will let you know as soon as possible and arrange to reschedule the session at a mutually convenient time. Neither party will be liable for a delay caused by such circumstances.

If we become unable to continue delivering the coaching relationship, for example due to illness or another significant change in circumstances, we will let you know as soon as possible. Where you have paid in advance for sessions that have not yet taken place, we will provide a refund for those sessions or agree an alternative arrangement with you.

RESOLVING DISPUTES

If a disagreement arises that cannot be resolved between us directly, both parties agree to attempt to resolve it informally before taking any further action. If this is not possible, either party may then proceed in accordance with the Governing Law section below.

Both parties agree to act in good faith towards one another, during the coaching relationship and afterwards, and to raise any concerns directly with the other party rather than through public or third party channels.

GOVERNING LAW

These Terms & Conditions are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

DIGITAL ACCEPTANCE & LEGAL VALIDITY

By completing the checkout process and/or submitting the Resta Forte onboarding form, the Client confirms that they have read, understood, and agreed to the full Resta Forte Coaching Agreement and Terms and Conditions.

The Client acknowledges that their digital acceptance, provided through the required consent checkbox, is legally binding and enforceable under UK electronic signature regulations, including the Electronic Communications Act 2000.