1. Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.restaforte.com, including any information you may provide through our site when you purchase a coaching package or online course, join a group programme, or subscribe to our newsletter.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

RESTAFORTE LTD is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this notice). If you have any questions about this notice, please contact us using the details below.

Contact details

RESTAFORTE LTD Company number SC867277 Email: [email protected]

2. What Data We Collect About You

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may collect and process the following categories of personal data:

Identity Data: first name, last name, title, date of birth, and gender.

Contact Data: billing address, email address, and telephone numbers.

Financial Data: limited payment information such as transaction amount, date, and status. Full card details are collected and processed directly by our payment provider, and we do not normally receive or store them.

Transaction Data: details about payments between us and details of purchases you make.

Technical Data: IP address, browser type, time zone setting, and other technology on the devices you use.

Profile Data: username and password (if applicable), purchases, preferences, and feedback.

Usage Data: information about how you use our website, courses, and services.

Marketing and Communications Data: your preferences in receiving marketing materials from us.

Sensitive Data

During coaching, you may choose to share special category personal data, including information about your physical or mental health, or other wellbeing related information. We only process this information where it is relevant to the coaching service, and we ask for your explicit consent to do so as part of our onboarding process. You may withdraw this consent at any time, although this may limit how we can support you within the coaching relationship.

3. How We Collect Your Data

We collect data through:

Direct interactions: when you sign up for coaching, courses, newsletters, or free resources.

Automated technologies: as you use our site, via cookies, analytics, and similar tools.

Third parties: such as payment processors, course platforms, and social media platforms, where you have interacted with us through these channels.

4. How We Use Your Personal Data

We will only use your data when legally permitted:

to perform the contract between us (coaching or course delivery);

to comply with legal obligations (e.g. tax reporting);

for legitimate business interests, such as improving services; or

with your consent, for marketing communications or processing sensitive coaching information.

You can withdraw consent or unsubscribe at any time by contacting us.

Your right to object to marketing

You have an absolute right to ask us to stop using your personal data for direct marketing at any time. You can unsubscribe using the link in any marketing email or by contacting [email protected].

5. Disclosures of Your Personal Data

We may share your data with:

trusted service providers who help us deliver payment, IT, coaching, or marketing services;

professional advisers (accountants, legal advisors, etc.);

government authorities when legally required.

Where a provider processes personal data on our behalf, they may only do so under our instructions and a written agreement. Some providers, such as payment processors, may act as independent controllers for parts of their own service, and process information under their own privacy notices.

6. International Transfers

Some of our service providers may be based outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations, standard contractual clauses, or equivalent protections recognised under UK data protection law.

7. Data Security

We have put in place suitable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Access is limited to those who have a legitimate business need and are bound by confidentiality obligations.

We have procedures in place to identify, investigate, and respond to any suspected personal data breach, and will notify you and any applicable regulator where we are legally required to do so.

8. Data Retention

We will retain your data only for as long as necessary to fulfil the purposes we collected it for, including to meet legal or accounting requirements. Typically, we retain coaching records for up to 7 years.

9. Your Legal Rights

You have rights under UK data protection law to:

access, correct, or erase your personal data;

object to or restrict processing;

request the transfer of certain personal data to you or another organisation, where the right to data portability applies;

withdraw consent at any time.

We aim to respond to all legitimate requests within one month. If your request is complex or you have made several requests, it may take us longer, in which case we will let you know and keep you updated.

To exercise any of these rights, contact us at [email protected]

If you are unhappy with our response, you can complain to the Information Commissioner's Office (www.ico.org.uk).

10. Use of AI Tools

We may use artificial intelligence (AI) tools and other automated systems to support the operation of our business, including tools used for note taking, drafting communications, research, and general admin. This currently includes Claude, developed by Anthropic. Our agreement with Anthropic includes a Data Processing Addendum, which sets out how any data shared with these tools is handled and protected.

Where AI tools are used, they are intended to support our own work and do not replace human judgement or decision making in relation to you. We do not make any decision using AI that produces a legal effect or otherwise significantly affects you, without human involvement.

Where AI systems are used to process your personal data, this is done in accordance with applicable UK data protection law, including the UK GDPR as overseen by the Information Commissioner's Office. Where required, we will provide further information if automated processing has a significant impact on you.

If our use of AI changes in a way that materially affects your rights or how your data is processed, we will update this notice accordingly.

11. Call Recording and Session Notes

Coaching calls may be recorded locally on our own device, using local transcription software to help produce accurate notes. This allows us to give you a clear summary of each session and agreed next steps afterwards, rather than relying on memory alone.

Recordings and transcripts are used only for this purpose. They are not shared with anyone outside RESTAFORTE LTD, and are stored securely in line with the practices described in section 7 (Data Security).

12. Third-Party Links

Our site may include links to third-party websites or social media platforms. We do not control these sites and are not responsible for their privacy policies.

13. Cookies

We use cookies to improve your experience and analyse website usage. For full details, see our Cookie Policy.

14. Updates

We may update this policy occasionally. The most current version will always appear on this page with the updated date shown at the top.